Thank God for Rossmar & Graham. No one has ever come close to managing our community like Rossmar. As President for the last four years and witnessing three other management companies run our community, there is no comparison.
J. Edwards
HOA Board President
Rossmar & Graham is awesome! The community looks great, issues are addressed promptly, and training and updates are frequent and timely. Rossmar brings a considerable amount of knowledge, experience, resources and expertise with them. With Rossmar & Graham, your manager does not stand alone...you really are hiring the resources of an entire company.
M. Rees
HOA Board President
The property management services of Rossmar & Graham provide the foundational support that all homeowner associations and volunteer Boards of Directors need to maintain a healthy, functioning community. The key to our community's successful relationship with Rossmar & Graham has been clear and concise communication with strong leadership direction on the part of both parties.
S. Edgar
HOA Board President
We have been very pleased with Rossmar & Graham and their management team managing our Association. They strive to keep on top of things and provide accurate documentation for us to make informed decisions. I speak for myself and our Board when I recommend Rossmar & Graham to help manage your Association...they will do a great job!
K. Crosse
HOA Board President
Rossmar & Graham has been our property management company since 1993! As the former Treasurer and current Board President, I look forward to our continuing relationship which has been built on mutual trust, confidence and respect. I most sincerely endorse and highly recommend Rossmar & Graham to any organization in need of such services.
K. Parker
HOA Board President and Former Treasurer
Let me say how very pleased we have been with the entire crew of Rossmar & Graham over the last several years. The level of professionalism you all have shown has been superior to anything previously experienced in this community and it is much appreciated. All too often people are quick to criticize and slow to praise. Hats off to everyone at Rossmar & Graham who have so diligently kept us on track and pointed us in the right direction.
L. Thompson
HOA Board President
We've been with Rossmar & Graham since the Association transitioned from the developer. We are extremely happy with their follow-up, attention to detail, and the quality of their financial reporting.
M. Walsh
HOA Board President
Rossmar & Graham has always been just a phone call away. There have been many times I have called for different reasons or issues, and they have always come through immediately. They have never let us down in the eleven years I have served on the Board as President or Vice President. It is wonderful to know that we have a management firm we can rely on and a staff that cares.
M. Xander
HOA Board President
Our community has had an excellent relationship with Rossmar & Graham for over twenty-five years. They provide outstanding service with a high level of expertise and dependability. Problems and situations are always handled appropriately and thoughtfully. I highly recommend Rossmar & Graham to any association looking for a first rate management company.
P. Kotas
HOA Board President
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High-Rise/Luxury
Beautiful architecture, stunning views, proximity to work and cultural centers, resort-style amenities, customized social activities...these are just a few of the things that attract homeowners to high-rise living.
Rossmar & Graham's approach to high-rise management is based on the best practices developed alongside our partner companies in managing the nation's finest high-rise buildings. Our residents won't accept anything less than responsive, personalized service. From hospitality-trained customer service team members to the utilization of the latest technology, such as virtual concierge services, we offer professional, cost-effective, high-rise property management.
Boards of high-rise buildings have turned to us to provide a responsible point of contact and accountability for management-related issues including staffing, accounting and financial oversight, preventive maintenance, inventory control, purchasing programs and so much more.
Our commitment to our clients is to deliver premier customer service at every level. We take great pride in representing the owners who entrust us with the effective management of their residential assets.
Our preventive maintenance programs help to increase the life of the building equipment, while at the same time make sure all systems run efficiently, resulting in lower operating costs.
Rossmar & Graham and its partner companies represent decades of high-rise management experience. Following is a sampling of the services we provide to our luxury high-rise communities in Arizona:
- Development of a Front Desk Manual
- Oversight of the property and employees
- Planning and preparation for Board and membership meetings
- Assistance with election and budget ratification processes
- Administration of community websites and development of newsletters to improve communication and foster a sense of community
- RossmarConnect™
- Professional HR Services for administrative, maintenance, concierge, valet, security and other employees
- Vendor oversight
- Job descriptions for employees
- Continuous training and development of staff to ensure quality of service
- Assistance with the selection of qualified professional contractors from Rossmar & Graham's approved HOA vendor list (vendor qualification process includes verifying references, licensing and insurance)
- Ensure contractual obligations from contractors
- Enforce compliance with respect to city, county and state building codes
- Preventive maintenance programs for building assets
- Comprehensive financial management with checks and balances
- 24-hour emergency support
- Procedures for emergencies and natural disasters
Location is everything in real estate. In high-rise planning it's even more important! Location of the elevator shafts. Location of the receiving area. Location of the front desk. Location of the management office. These are important details which will impact the day-to-day comfort and convenience of your residents.
If you're in the planning phase of your building, or if it is already under developer control, you can also expect the following services for the successful completion of your project:
- Creation of opening procedures
- Creation of amenity packages
- Development of move-in procedures
- Development of a Preventive Maintenance Manual
- Assistance with transition from developer control to homeowner control
You can expect the following comprehensive management services as a Rossmar & Graham managed community:
Property Maintenance
Finance and Accounting
Digitally Stored Property Files
Community Administration
Resale Disclosure
Emergency Service
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Our Services