Our Services
Rossmar & Graham provides all of the association management services necessary to assist the board in managing a successful community association. We offer on- and off-site management for HOAs and Condominiums, Lifestyle/Master Planned and High-Rise/Luxury. Our standard of care in each and every facet of our many services is what sets us apart from our competition.
You can expect the following comprehensive management services as a Rossmar & Graham managed community:
You can expect the following comprehensive management services as a Rossmar & Graham managed community:
A well-maintained community instills pride in its residents and enhances property values. Your community manager will:
- Manage all aspects of the common area
- Perform weekly property inspections
- Coordinate all maintenance and repair visits
- Supervise on-site personnel, if required
- Prepare bid specifications
- Monitor the performance of vendors and contractors
- Enforce CC&Rs, Rules & Regulations and Architectural Design Guidelines
- Obtain insurance and oversee any claim processing
- Process architectural requests
- Maintain architectural and violations tracking systems
Your community will have three accounting team members (A/R Representative, A/P Representative, Accountant) working diligently on your behalf to provide your homeowner association with timely and accurate financial statements, homeowner account resolution and promptly paid vendors. They will:
- Collect homeowner assessments and miscellaneous income
- Process and pay vendor invoices weekly
- Prepare monthly financial statements and reports
- Coordinate the preparation of association reserve studies
- Coordinate tax returns and audits
- Prepare state corporation commission filings
- Assess late charges and fines based on association policy
- Coordinate the implementation of any special assessments
- Collect delinquent homeowner assessments (notices, lien filings, judgments)
- Establish and maintain association bank accounts
- Coordinate budget analysis and preparation
Our proprietary database product, RossmarConnect, allows us to digitally store the following records by community and by homeowner:
- Meeting minutes and resolutions
- Meeting notices and announcements
- Recorded lot deeds and related documents
- Violation letters, delinquency notices and homeowner correspondence
- Association Board of Directors correspondence
- Committee member correspondence
- Emails sent through RossmarConnect
Our professional community managers help you to make the most efficient use of your time as a volunteer. Your property manager will:
- Coordinate meetings and agendas
- Coordinate document amendment activities
- Provide voting explanations and assistance, as needed
- Attend Association Board of Directors meetings
- Attend Membership Annual meeting
- Coordinate preparation of community newsletters
- Prepare and distribute meeting notices
- Provide envelope stuffing, copying and postage
- Maintain a record of all homeowner address changes
- Maintain association corporate records
- Communicate with homeowners, vendors and others, as needed
- Coordinate requests for architectural changes
- Keep Board abreast of current and pending HOA legislation
Provides your new homeowners with vital community information (ARS 33-1260) from the start.
Resale & Lending Requests
- Closing instructions
- Homeowner account status
- Communicate with title company and homeowners
- Distribute HOA disclosure package to prospective buyer
- Process checks received from close of escrow
Resale & Lending Requests
We're here to serve you...24/7/365...with live emergency service!
- Rossmar staff members on call after hours for emergencies
- Rossmar staff members on call weekends for emergencies
- We maintain 24-hour access arrangements with vendors and contractors
- Community managers have company-issued iPhones which contain the history of the association so information can be accessed anywhere, anytime
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Rossmar & Graham is a professional homeowners association management company in Phoenix and Scottsdale AZ offering property management services for HOA communities and condominiums.